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Integration Key to Customer Experience – Storage Services

In my previous article from this series we looked in to details that determine how your integration becomes the key to transforming your customer experience. It started with laying out the process of how I’ve approached the use case by researching successful customer portfolio solutions as the basis for a generic architectural blueprint. Now it’s time to cover various blueprint details. ...

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Integration Key to Customer Experience – Container Platform Essentials

In my previous article from this series we looked in to details that determine how your integration becomes the key to transforming your customer experience.       It started with laying out the process of how I’ve approached the use case by researching successful customer portfolio solutions as the basis for a generic architectural blueprint. Now it’s time to cover ...

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Integration Key to Customer Experience – API Management Details

In my previous article from this series we started diving into the details that determine how your integration becomes the key to transforming your customer experience. It started with laying out the process of how I’ve approached the use case by researching successful customer portfolio solutions as the basis for a generic architectural blueprint. Now it’s time to cover various blueprint ...

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Integration Key to Customer Experience – External Application Details

In my previous article from this series we took a high level view at the common architectural elements that determine how your integration becomes the key to transforming your customer experience. The process was laid out how I’ve approached the use case and how I’ve used successful customer portfolio solutions as the basis for researching a generic architectural blueprint. The only ...

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Integration Key to Customer Experience – Common Architectural Elements

In my previous article from this series we introduced a use case around integration being the key to transforming your customer experience. The process was laid out how I’ve approached the use case and how I’ve used successful customer portfolio solutions as the basis for researching a generic architectural blueprint. The only thing left to cover was the order in which ...

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Integration Key to Customer Experience – An Introduction

For the past few months I’ve been digging in to my new role with a group of Portfolio Architects, looking specifically at integration as the key to omnichannel customer experience. It’s an interesting challenge in that we’ve been given the mission of creating of architectural content based on common customer adoption patterns. That’s very different from most of the traditional ...

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3 Pitfalls Everyone Should Avoid with Hybrid Multicloud (Part 4)

The daily cloud hype is all around you, yet there are three pitfalls everyone should avoid. From cloud, hybrid cloud, to hybrid multicloud, you’re told this is the way to ensure a digital future for your business. These choices you’ve got to make don’t preclude the daily work of enhancing your customer’s experience and agile delivery of those applications. Let’s ...

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3 Pitfalls Everyone Should Avoid with Hybrid Multicloud (Part 3)

The daily cloud hype is all around you, yet there are three pitfalls everyone should avoid. From cloud, hybrid cloud, to hybrid multicloud, you’re told this is the way to ensure a digital future for your business. These choices you’ve got to make don’t preclude the daily work of enhancing your customer’s experience and agile delivery of those applications. Let’s ...

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3 Pitfalls Everyone Should Avoid with Hybrid Multicloud (Part 2)

If you already have full control of your on premise data centers, yet can’t stop under utilizing and overpaying for resources, then how can you expect to prevent these costs from rolling over in to your cloud strategy? The daily cloud hype is all around you, yet there are three pitfalls everyone should avoid. From cloud, hybrid cloud, to hybrid ...

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